Shipping policy
ORDER CONFIRMATION AND DISPATCH
Upon completion of the order process online you will receive an email from us acknowledging receipt of your order. Please note that at this point, you order has not been accepted. All orders are subject to acceptance by us, before dispatch.
Should we experience a problem regarding this, we will be in contact with you.
Upon acceptance of your order you will receive a ‘Dispatch Confirmation’ email. This means that your order has left Hollie Tree Silver and is now being shipped to your specified address. Because most of our jewellery is all handcrafted we may take up to 7 days to make your order, we do have stock ready though so in most cases we will be able to send straightaway. Should you have left it late and you're pressed for time, just message us and we'll do our best to help you out (we've all been there before!)
OUR RIGHT TO CANCEL AN ORDER
Should we be unable to accept an order, we will be in contact with you regarding how we can next proceed.
Non-acceptance of an order may (but not exclusively) be the result of one of the following:
- The product ordered being currently out of stock
- The product ordered being discontinued from our lines
- An unauthorised payment
We will aim to be in contact with you as soon as a problem occurs so that we can aid a resolution for you.
DESCRIPTION OF PRODUCTS
We take all reasonable care to ensure that product information displayed on our site are correct at the time of your ordering. All details, descriptions and prices appearing on the site are correct at the time they are entered on the system. We aim to keep the site updated at all times; however, information appearing at a particular time may not always reflect the position exactly at the moment you place the order. Should this be the case, you will be notified by a Customer Service Representative.
Every care is taken to ensure that the description and specifications of our jewellery is correct. Images of the jewellery are representative as due to the uniqueness of every item a slight variation in the actual product may occur.
Please contact us if you are unhappy with any of the items you receive and we will be happy to talk it through with you and see what we can do.
PRICE AND PAYMENT
Please note that the prices of items on our site are liable to change at any time. These changes will not affect orders that have been placed before this time.
All prices displayed on our website will be viewed as correct, except in cases of obvious error. These prices exclude delivery charges which will be applied upon checkout.
DELIVERY
Upon receipt of the dispatch 'confirmation' email and having received confirmation of payment in full, our standard delivery time is usually 48-72 hours. If your order is for a personalised item, please allow an additional 3 working days for the dispatch of your order. During busy times orders may take longer as we’ll never sacrifice the quality or finish of your jewellery.
If an order is placed for multiple items, of which one or more are out of stock, we will aim to dispatch the available items within our standard shipping dispatch times. The remaining items will be held on back order until they are in stock. The estimated dates for these will be provided for you on your dispatch note, included within your order. Should there be a delay, for any reason, we will contact you to discuss how you wish to proceed.